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Terms & Policy
Shipping Policy
At Sofencia, we are dedicated to providing a seamless shopping experience with swift and secure delivery of our premium ladies’ bags across Pakistan.
Delivery Time:
Orders are processed promptly and delivered within 3 to 5 business days after confirmation. You will receive a confirmation message once your order is dispatched.
Shipping Charges:
We offer free nationwide shipping on all orders — no hidden charges or surprises at checkout.
Delivery Areas:
We proudly ship across all regions of Pakistan using reliable and well-reputed courier partners to ensure your order arrives safely and on time.
Order Tracking:
Once your order is shipped, you will receive a tracking number via SMS or email to monitor the delivery status in real time.
Delivery Attempts:
If you are unavailable at the time of delivery, our courier will make up to two additional attempts before the order is returned to us.
For any questions regarding your shipment, feel free to contact our support team at:
Email: contact@sofencia.com
WhatsApp: +92 318 1535680.
Return & Exchange Policy
At Sofencia, your satisfaction is our priority. If your purchase doesn’t meet your expectations, we’re here to make it right.
Return Window
You may return any item within 15 days of delivery — no questions asked.
Eligibility Criteria
To be eligible for a return or exchange, the product must be:
- Unused and unworn
- Undamaged
- Returned in its original packaging with tags intact
Return Reasons
Whether you’ve changed your mind, received the wrong product, or are simply not satisfied, we accept returns for any reason.
Return Shipping Charges
A minimal return shipping fee will be deducted from your refund or applied to the exchanged item’s delivery.
Refunds & Exchanges
Once we receive and inspect the returned item:
- Refunds will be processed to your original payment method or via bank transfer within 5–7 business days
- You can also choose to receive a replacement or exchange for any other item of equal value
How to Initiate a Return
Simply contact our customer support team via (Email: contact@sofencia.com or WhatsApp: +92 318 1535680) with your order number, and we’ll guide you through the process.
Terms of Use
Welcome to Sofencia. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. Use of Website
This website is intended for personal, non-commercial use. You agree not to misuse the site, attempt to disrupt its services, or access other users’ information.
2. Product Information
We strive to display accurate product details, including descriptions, images, and pricing. However, errors may occasionally occur, and we reserve the right to correct them at any time.
3. Order Acceptance & Cancellation
All orders are subject to acceptance and availability. We reserve the right to cancel any order due to pricing errors, stock issues, or other unforeseen circumstances.
4. Intellectual Property
All content on this website—including logos, images, graphics, and text—is the property of Sofencia and is protected by copyright laws. Use of any content without permission is strictly prohibited.
5. Limitation of Liability
We do not guarantee that the website will operate error-free or uninterrupted. Sofencia shall not be liable for any direct or indirect damages resulting from your use of the site.
6. Governing Law
These Terms are governed by the laws of Pakistan, and any disputes will be resolved through local courts.
Privacy Policy
At Sofencia, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We may collect your name, contact number, shipping address, and email when you:
- Place an order
- Sign up for our newsletter
- Contact us for support
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Improve customer service
- Send promotional emails (only if you opt-in)
- Respond to inquiries and support requests
3. Data Protection
We implement secure protocols and systems to ensure your personal information is protected and not misused, shared, or sold to any third party.
4. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings if you prefer not to share this data.
5. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. Simply reach out to us at contact@sofencia.com.
6. Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this page.